Welcome to the Highways Service Information Centre
Shared e-scooters are part of Essex County Council's Safer, Greener, Healthier campaign, and part of the UK's nationwide e-scooter trials. The service is only available to adults (18+) and who have a valid full or provisional driving licence and have registered with the e-scooter provider via their app, so they are covered by insurance, like with any car. They are not toys for children. It's imperative that only the account holder rides the e-scooter. If someone else other than the account holder is riding the e-scooter it will be uninsured. Both the rider and account holder will be liable for £300 fine and 6 points on their driving licence. Do not at all times let your family or friends ride by using your account to protect everyone's safety.
Essex’s e-scooter trials in Basildon, Colchester and Chelmsford are now operated by TIER Mobility. The trials come at no cost to Essex County Council or the participating Districts.
Spin Mobility Ltd, part of the Ford Motor Company, was originally selected to operate the e-scooter trials in Essex the Autumn of 2020 with the first fleet deployed in December 2020 in Basildon. In Spring 2022, Spin globally became part of TIER Mobility AG, Europe’s leading shared micromobility provider. With this change, TIER and Spin are the world’s largest multimodal micromobility operator, with a global footprint of 300,000 vehicles across 520 cities, towns and universities in 21 countries. Tier also runs e-scooter trials similar to Essex’s scheme in York and across London working with TfL. Ford Motor Company remains involved as a strategic partner of this new arrangement globally.
Essex County Council has agreed for TIER to manage the trials until their current end date of November 2022 in light of the range of new safety features TIER’s new vehicle can bring to Essex. Spin’s vehicles were transitioned to TIER’s in June 2022 in all areas.
Users need to download the TIER app from their relevant app store. Spin riders will not be able to access the scheme with the existing app. Any credit with Spin will be refunded in full.
You can provide feedback by talking with your local County Councillor or District Councillor, or by email to escootertrials@essex.gov.uk.
Emails sent to this address may be shared with the operator. By contacting us you are agreeing that your details can be shared.
If you’re using the e-scooters, please let us know how you’re getting on.
To report an incident or raise an issue with a TIER e-scooter please email: support@tier.app or phone: 0808 164 9486.
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