Welcome to the Highways Service Information Centre
Shared e-scooters are a key component of Essex County Council’s Safer, Greener, Healthier campaign and are part of the UK’s nationwide e-scooter trials. This service is exclusively available to adults (18+) who possess a valid full or provisional driving licence and have registered with the e-scooter provider via their app. This ensures they are covered by insurance, similar to car insurance.
Important safety information:
By following these guidelines, we can ensure a safer and more enjoyable experience for all users.
Essex’s e-scooter trials in Basildon, Colchester and Chelmsford are now operated by Dott. The trials come at no cost to Essex County Council or the participating districts.
Spin Mobility Ltd, part of the Ford Motor Company, was originally selected to operate the e-scooter trials in Essex in the Autumn of 2020 with the first fleet deployed in December 2020 in Basildon. In Spring 2022, Spin globally became part of TIER Mobility AG, Europe’s leading shared micromobility provider. With this change, TIER and Spin became the world’s largest multimodal micromobility operator, with a global footprint of 300,000 vehicles across 520 cities, towns and universities in 21 countries. E-scooter trials similar to Essex’s scheme are running in York and across London working with Transport for London.
In summer 2024, Tier merged with another micromobility company called Dott and all e-scooters operating as part of the Essex trial are now being rebranded as Dott.
Essex County Council has agreed for Dott to manage the trials until their current end date of May 2025. TIER’s vehicles have been transitioned to Dott’s in all areas.
Users need to download the Dott app from their relevant app store. Spin riders will not be able to access the scheme with the existing app. Any credit with Spin will be refunded in full.
You can provide feedback by talking with your local County Councillor or District Councillor, or by email to escootertrials@essex.gov.uk.
Emails sent to this address may be shared with the operator. By contacting us you are agreeing that your details can be shared.
If you’re using the e-scooters, please let us know how you’re getting on.
To report an incident or raise an issue with a TIER e-scooter please email: support@tier.app or phone: 08083044069.
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