Welcome to the Highways Service Information Centre
We’ve noticed a lot of enquiries reported to Essex Highways are about issues we already know about. We've introduced some updates to the way issues can be reported and tracked to reduce the number of duplications and make the 'Tell us' and 'Track It' tools easier for you to use.
Where possible we now include a photo of a defect that has already been reported to us and inspected. This means you can check on the pop up message on the map if it’s the same defect you wish to tell us about or not. You can also sign up to updates about a defect rather than raising a new enquiry about something we already know about. Again, you can do this by checking on the map and clicking on the pop up message.
Finally, there’s now an option for you to tell us if some defects have got worse. This is another option on the pop up messages, and to tell us you’ll need to supply a photo that inspectors can then assess.
We hope these updates help make it easier to sign up for alerts on defects we already know about. Not only will this help you, but it will help us target our inspections to where they are needed the most.
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We carry out regular inspections of roads and pavements on our network, but we know that issues may come up between these inspections. These could be potholes or other road surface issues, damaged street lights, overgrown trees or missing lit bollards.
You can tell us about maintenance issues online by using our highways reporting tool.
If you think there’s a risk to public safety, do not report it online, please call us immediately on 0345 603 7631 or if you have hearing problems you can use our text phone service on 0345 758 5592.
You need to contact:
You can use track it to check if we already know about an issue or track the progress of an issue you’ve told us about.
Please search for the type of issue you want to report, or use the categories below. If you need help please see the 'How to use Tell us and Track it' guide
Use the multifunctional search box (within the map) to enter an address, postcode or area. You can also use a what3words address, by selecting that option in the multifunctional search box. An option to 'Use current location' will appear when you select the search box and can be used if you're at or near the location. You can also zoom in to the map.
Select the map menu (within the map) to open the legend to find out what the coloured pins mean.
Once you have located the area you wish to report, select the location on the map (you need to select the location on the map even if you have used what3words or 'Use current location' to find the location), use 'Report an issue here' to continue to report your issue.
You can change the location by selecting somewhere else on the map. If you need help please see the 'How to use Tell us and Track it' guide. Please try to be as accurate as possible with the location on the map.
Some Private Roads have a Public Right of Way over them, if you are trying to report an issue and the area shows as a Private Road, please check if you can report a 'Public Right of Way issue'.
Our map is not accessible to keyboard users or screen readers - Can't see or use the map?
If there is an enquiry waiting an inspection at the area you wish to report an issue, you don't need to report the issue again. You can register for alerts about that issue, this saves our inspectors having to deal with multiple enquiries at the same location. Multiple enquiries of the same issue will not improve the speed at which it is inspected or repaired.
Please note: multiple reports of the same issue will not change the status or speed of the investigation.
By using this form to report an issue, you are agreeing to our privacy policy. Please don’t send other people’s images or personal information without their permission.
This symbol * means you need to provide information.
Please enter your contact details if you would like to receive updates about this issue.
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